|   Shimano Rant (Long) | hall8697
Feb 27, 2003 9:34 AM | | Here's the situation.
I got a new pair of Yeti CF risers, and in the process of taking off my XTR shifters, one of the perch bolts stripped. So I drill off the head, back it out, No big deal right?
LBS #1: Does not have a supplier that can get one, call Shimano, and they do not get a call back for over a week. They didn't seem to care too much about my situation, so I went to..
LBS #2: They order it and say it will be a week. It's been three weeks now, and they still do not have it.
So I just called Shimano on my lunch. The customer service rep casually said they are out of them, and they hope to have more around mid-March. I explain to him that this is not an '03 model but an old one, an M952. He says yes, they're out of them. I ask why they are out of a part for a product that they've been building for years. He has no explanation, except that they're out of them.
Is this typical of Shimano? I have a hard time supporting a company that operates in this way. Apparently they've been too busy trying to get the '03 stuff out that they've forgotten the customers that have ALREADY bought their products.
Anyway, does anyone know where I could get one of these bolts?
I feel much better now. |
| Not sure, but | meloh1
Feb 27, 2003 10:00 AM | | If you could get the thread size, pitch, etc. you should be able to find a suitable replacement at the local hardware store. Won't be name brand Shimano but it's only a bolt. |
| easier if you live in Canada | laffeaux
Feb 27, 2003 10:10 AM | | The selection of metric bolts available in most US hardware stores is pretty minimal. If you can find a new bolt it will work fine. It will also give you a chance to visit every hardware store in your area trying to find metric bolts (in the bay area, OSH has an okay supply). |
| Not that bad | JDZ
Feb 27, 2003 10:23 AM | | I have a couple of hardware stores around me that stock plenty of metric hardware. Forget Home Depot and try the smaller stores. Take your nut or shifter in to test bolts out so you get the pitch and length right. Some auto parts stores have a good selection of metric bolts too. Pep Boys is pretty good. |
| You're lucky | laffeaux
Feb 27, 2003 11:19 AM | | I needed a metric bolt for a waterpump in my car. After visiting every hardware store and auto parts store in town, I ended up buying a new water pump and using a bolt out of it. I now have an extra waterpump sitting in the garage waiting to be used - but I did get the bolt I needed. |
| Ouch | JDZ
Feb 27, 2003 1:21 PM | | That's one way to get the right bolt. Maybe you can sell it on ebay or in the classifieds (newspaper, auto forums, etc.). I've had to buy replacement crank bolts and various metric hardware for my cars. I don't know what I'd do without the resources I have around here. |
| If he can't find it locally.... | CraigH
Feb 27, 2003 4:49 PM | | and knows the faster details, he can probably order if from these guys.
http://www.barnhillbolt.com/
There will probably be a minimum order, but I've ordered specialty fasteners from them and been happy with the service. |
| re: Shimano Rant (Long) | Clay Pittman
Feb 27, 2003 11:36 AM | | im not sure where you are from but if there is a tractor shop near by try there. i usedto work at a John Deere shop and we had tones of metric stuff. but whare im from in texas your more likly to find a tractor shop on the nearest corner than a 7-11 |
| try... | airwreck
Feb 27, 2003 11:49 PM | | http://www.loosescrews.com |
| Yeah, that's the downside of capitalism... | jcw
Feb 28, 2003 7:23 AM | | companies concentrate on profit (can you imagine) over all else. I'm guessing that Shimano is figuring on making more money off the new XTR stuff than they will on replacement shifter bolts. |
| Stoneway hardware in Seattle... | msylvan
Feb 28, 2003 1:37 PM | | ...has a really great selection of stainless and metric fasteners. I use them extensivly for my racing motorcycle, MTB and roadbike. I have heard that Tacoma Screw Products is also good, and they are in various locations in Puget Sound.
If you are in a metropolitan area, the chances are good that there is at least one store that has a nice selection of metric bolts with various thread patterns.
Good luck!!! |
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