|   U.P.S damaged my frame please help! | Rue73
Jan 16, 2004 3:30 PM | | There is a small dent barely noticeable but none the less a dent. I received the bike two days ago and called u.p.s that day. They are waiting for some paperwork from the shop I bought the bike from. I am convinced This will not effect the ride of the bike but the vallue is diminished. What should I be looking for in terms of a resolution. The damage is in the middle of the down tube. There is a hole on the box that lines up with the damage to the bike. Has anyone had this happen to them in the past.
Thanks, Eric |
| re: U.P.S damaged my frame please help! | Jrm
Jan 16, 2004 5:44 PM | | contact the previous owner and ask if they have a ny pics that could be used as "before" the UPS carnage |
| The deciding factor will be | Snuz
Jan 16, 2004 7:12 PM | | if the bike was packaged within UPS standards. They are very specific about padding and the bike needing so many iches of clearance from the box. I would think even if UPS rejects the claim, your shop's insurance, or the shop itself would take care of it. I bought a bike that was damaged (paint only) in transit and ups refused to cover it due to insufficient packing. I had to pay for the re-paint myself. Good luck |
| there arbitrary policies really piss me off | Jrm
Jan 17, 2004 7:25 AM | | Its allways the drivers word against yours..and in most cases the drivers are full of shlt and your right. i was kinda talking out my as$ on this one cuz i have never had a damage claim against only delivery screw-ups. |
| insured? | Hollywood
Jan 17, 2004 12:13 AM | | was additional insurance added for the cost of the bike? UPS pretty much trashed one of my bikes that I shipped home from a trip. Front wheel was toast, holes in the box, dings in the frame. I raised hell, they sent an adjuster out and cut a check for replacement value - in today's dollars - for the bike. That may be overkill for yours, and I think the default coverage is $100. So at least shoot for that to try and repair/repaint the area.
good luck,
HW |
| re: U.P.S damaged my frame please help! | jfn3
Jan 23, 2004 9:49 AM | | I hate ups! they forked up a frame on me that I sold on ebay, which I shipped in a box inside another box (they ripped both, either on the return or way there, I will never know) and said it was my fault! Why pay to insure your package when they are going to blame you anyway! I ship with US Postal (go lance!) or Fedex ground if its too big for team blue! |
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