|   well done bill shook!................................ | marco righetti
Oct 28, 2002 3:40 PM | | I sent bill shook an e-mail about the faulty cro-mo bb as it is only 4 months old and ellen sent me an e-mail apologising for this problem she explained that she didn't know what went wrong but it sounds like faulty bearings and she explained that they wont be getting their next batch of bb's until december so she is refunding what i paid, i call that excellent customer service! |
| What happened?? | Malcolm
Oct 28, 2002 9:34 PM | | You really are the BB destroyer extroadinier(I cant spell either)
I have the same but not as old as yours and seems O.K so far.What were the symtems??
Malcolm. |
| ooopps sorry just saw your earlier posts... nm. | Malcolm
Oct 28, 2002 9:55 PM | | |
| Re: well done bill shook! | xctearor
Oct 29, 2002 7:48 AM | | Marco- I too have had excellent customer service in dealing with Bill Shook/AC designs. I received a "bad" ISIS bb from them and Ellen admitted it was a warranty issue and has been more than helpful. She gave me the option to wait it out (~2 months) or refund the money. great company to deal with.
XC |
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