|   my JensonUSA experience was TERRIBLE. | disgruntled Mike
Aug 9, 2002 7:32 AM | | I placed an order online for a couple of small things, just a pump and a bag. I ordered it sent FedEx and over a week later I still have not received my stuff. So I called Jenson's customer service. I gave my order number. The gentleman on the phone politely said, "whoa, umm, it's blank. I don't see nothing here". Then I explained that I did, in fact, receive a standard email from Jenson confirming my order was placed in the system after I made the order. So I did not imagine it. I placed the order online. I received email confirmation that the items were in-stock, and would begin processing immediately for shipment. The Jenson customer service rep couldn't find anything for my order number, and then he said, "hang on a minute." After that, I was on hold for over ten minutes, and then I just hung up. After placing an order, waiting a week for it to arrive in the mail, and then being exposed to some horrible customer service, I'm afraid I cannot recommend Jenson to anyone. Sure, the prices are great, but that doesn't mean jack if your order doesn't get processed right. |
| so did you set things straight? | FredK
Aug 9, 2002 8:24 AM | | Did you call them back to find out what happened? Sometimes individual calls take a little while so they can't get back to you really quickly. 10 minutes waiting on the phone is nothing. I had to stay on the line for 40 minutes to talk to a cable internet customer service rep. |
| so did you set things straight? | disgruntled Mike
Aug 9, 2002 10:14 AM | | I figured, why call back if my order number doesn't mean anything, so I haven't called back. I needed these items quickly, because they are part of a birthday present for someone, so I really didn't have time to mess around on the phone forever, especially after I've already waited a week. And since my order number came up blank, I figured that at best, my order would have to be re-entered, so instead of just doing that and possibly facing the same ordering problems all over again, I elected to go somewhere else. So I just gave up on them and have since ordered the stuff I wanted from another bike store, so far with no problems, although the price wound up being about $5 more. |
| well. | deke
Aug 9, 2002 9:35 AM | | when you pay more in shipping than the cost of goods......... |
| re: my JensonUSA experience has become GREAT | happy Mike
Aug 10, 2002 12:28 PM | | A customer service rep with Jenson(named Rudi) has contacted me via email and was very concerned and willing to help resolve the situation. I now would like to take back EVERYTHING I said about my JensonUSA experience being bad, and would like to amend that outburst and say that JensonUSA is quite good and has good customer service after all. I will probably use them in the future for my bike needs. Thanks, Rudi! |
| re: my JensonUSA experience has become GREAT | Harry Johnson
Aug 10, 2002 4:50 PM | | Chump. Everyone knows Jenson is top notch. |
| Zero problems in 10-15 on-line orders | shiggy©®
Aug 11, 2002 4:19 PM | | Jenson has been very reliable for me. |
| Also ZERO problems in about 20 online purchases (nm) | KL
Aug 22, 2002 4:58 PM | | nm |
| |
